FAQ - Nympheas Jewels

To place an order, browse our online catalog, add your favorite items to your cart, and follow the payment instructions. Once your order is complete, you will receive a confirmation email.

We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna, and payments via Apple Pay and Google Pay.

Yes, we offer international shipping. Shipping costs and times vary depending on the destination. See our Shipping page for more details.

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our carrier's website to track the status of your delivery.

Yes, you can return or exchange an item within 14 days of receipt. Items must be unworn and in their original packaging. See our return policy for more information and return instructions.

Yes, all our jewelry is guaranteed against manufacturing defects for 15 days from the date of purchase. If you have any problems, please contact us with your proof of purchase.

To preserve the shine of your jewelry, avoid contact with chemicals, perfumes, and lotions. Store your jewelry in its original box when not wearing it and clean it with a soft, dry cloth.

Yes, our Charm Bar allows you to create personalized jewelry by choosing from a wide selection of charms. For specific customization requests, please contact us.

Our jewelry is designed in France and carefully crafted by skilled artisans. We work primarily with suppliers in Paris and Marseille to ensure the highest quality.

You can contact us via our contact form on the website, by email at sav nympheasjewels@gmail.com , or via our social media channels. We strive to respond to all inquiries within 24 hours.